JH
Jason H
1 reviews | Active since Dec 2014
23 Nov 2017, 10:37
No Contract data loaded
I've taken a contract with Telkom for 10gig+10gig night surfer data. The 4th of Nov 2017 I logged an enquiry as my data for the month had not been loaded. To date I have not received 1 call back to explain to me what has transpired this month. I've had to load additional data to make use of for this month a cost I've not budgeted for.
It would be interesting to see if Telkom will load the data in the next 7days as it would expire at the end of Nov or will they just not load the data and just apologize for the inconvenience. The contract between myself and Telkom does not provide for a break in service delivery as I'm liable for the contract for 24 consecutive months.
Its just not right how SPs treat the customers these days
??
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Replies (2)
Telkom's replyOfficial
27 Nov 2017, 14:22Hi JPHoff,
Thank you for making contact with us.
Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply27 Nov 2017, 14:22
Official
Hi JPHoff,
Thank you for making contact with us.
Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
JH
Jason H's updateReviewer Update
27 Nov 2017, 15:04Hi
I've received a detailed consumption report for the month but there are no times to the dates.
I need to ascertain the time of the day the 13.9gig was used. This seems highly irregular for me to consume this amount a data over the 1st of Nov until the 3rd of November 2017.
JH
Jason H's update27 Nov 2017, 15:04
Reviewer Update
Hi
I've received a detailed consumption report for the month but there are no times to the dates.
I need to ascertain the time of the day the 13.9gig was used. This seems highly irregular for me to consume this amount a data over the 1st of Nov until the 3rd of November 2017.