No contact regarding complaint

To whom it may concern,<br> <br> I have been emailed stating that Telkom has contacted me w.r.t my queries (TelkomZA Case: SM196283), however I have not been attended to and I am being billed for something that I no longer require as the service is too expensive for my pocket. I am the one calling the call center numerous times and frankly its frustrating trying to get through to a consultant as I am at work most of the day and cannot sit on the phone the whole time<br> <br> Again... I am a student and I had to put my fee payment on hold in order to pay my most recent bill that was due...I have been credited for an amount however I am having the exact same billing problem after being very clear with a consultant that I now want to be on a different plan that is within my budget...<br> <br> Unfortunately if this matter is not resolved within the given time frame I have no other option but to stop my debit to Telkom<br> <br> Please someone needs to call me urgently that can fix my problem asap