No contact from Telkom Mobile regarding cancellation request

<p>Good day</p> <p> </p> <p>I have submitted a cancellation request to Telkom Mobile ********** This was done 10 days ago (10 October 2016). I sent a follow up email yesterday, as well as an enquiry via the Telkom website. I don't enjoy going on to hellopeter.com to get things done, but it seems like the only channel of communication thats working for me thus far. Please can I have some assistance in processing my cancellation request.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Preshan Vijaya Naidoo</p>