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Lee-Anne Rennie
1 reviews | Active since Aug 2015
05 Oct 2017, 12:40
No contact from Telkom Mobile Online Store regarding Upgrade
My current 2 telkom mobile numbers were due for an upgrade at the end of July 2017. I app**** at the Telkom Mobile Online Store for the upgrade. To date being the 5th of October 2017 I have still not been contacted by anyone from Telkom. Only an sms saying that it has been pre-approved and that someone from the Sales Department will contact me. I have tried calling the Sales number 081128 but after hanging on for 14 minutes every single day, I have given up ever getting through. My question is: Does Telkom not want my business? If this is the case then I am more than happy to change my service provider.
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Lee-Anne Rennie's updateReviewer Update
11 Oct 2017, 08:24The only response I now have received is that one of my lines are suspended and cannot be upgraded.
Follow up mails between the customer services department and the sales department (Kelebogile Ma***o) nobody has confirmed if this has been sorted out and when will my upgrade be finalised. This is seriously frustrating - how many times do I still need to follow up.
LR
Lee-Anne Rennie's update11 Oct 2017, 08:24
Reviewer Update
The only response I now have received is that one of my lines are suspended and cannot be upgraded.
Follow up mails between the customer services department and the sales department (Kelebogile Ma***o) nobody has confirmed if this has been sorted out and when will my upgrade be finalised. This is seriously frustrating - how many times do I still need to follow up.
LR
Lee-Anne Rennie's updateReviewer Update
30 Oct 2017, 21:0620 days after your response and apologies for the inconvenience and guess what? I still do not have my upgrade. I sorted out the "suspended" lines with the call centre myself and have sent numerous mails to Kelebogile Ma***o who seems to ignore each and every one of my mails. My upgrade and application was originally done at the end of July 2017 - it is now nearly November 2017. Do you think I will have my upgrade by Christmas??? and if so, which year Christmas??? Would you accept such *********** and pathetic service?
p.s. The reference number given does not exist as I cannot track this issue at all, anywhere.
Also, please do not reply with an apology - we are way past the apology stage. Just do the job that you are supposed to be doing...
LR
Lee-Anne Rennie's update30 Oct 2017, 21:06
Reviewer Update
20 days after your response and apologies for the inconvenience and guess what? I still do not have my upgrade. I sorted out the "suspended" lines with the call centre myself and have sent numerous mails to Kelebogile Ma***o who seems to ignore each and every one of my mails. My upgrade and application was originally done at the end of July 2017 - it is now nearly November 2017. Do you think I will have my upgrade by Christmas??? and if so, which year Christmas??? Would you accept such *********** and pathetic service?
p.s. The reference number given does not exist as I cannot track this issue at all, anywhere.
Also, please do not reply with an apology - we are way past the apology stage. Just do the job that you are supposed to be doing...