No consultant can help me. ***

I have ordered the smart broad band 100 GB wireless router in October.<br> I have been phoning non stop for 2 days and every consultant i speak to regarding my order redirect me to someone else. I have received a sms saying: *** Thank you for your purchase from telkom. your order will be processed shortly. Contact us on ***if you have a query related this purchase.<br> I phoned and they direct me to another department. I cant believe no one can help me. i need my Wireless router! Your service department is really sloppy with helping with issues.<br>