No connectivity, no internet, no access

I'm now up to my chin with Tekom Internet, I have a 4mb line. But over the last 5 days my average line speed was less than 0.2mb. After complain wjas logged, they came back after3 days. That is more than the advertised 2 days SLA, which is in itself not acceptable. Come on Tekom, you advertise Client first, but the realit is, you dont give a damn about you client. if there was an alternative I would use that, but the problem is, you know you have a manopoly. sadly your manopoly became one of bad service !