No connectivity for almost 2 months - no credit

from 29/11/2017 to 15/01/2018 I had no connectivity (@ R 800 a month). I made numerous calls and got nowhere. Finally on 14/12 SOMEONE decided to log the fault i had requested for almost 2 weeks. I got no feedback on the fault and all my enquiries were met with the response "it is with our network department". Connectivity was finally restored on 15/01 and I TOLD TELKOM this...i requested a credit for the period I was without connectivity (in the first week of january) and was told I would have feedback in 3 working days....it has been 3 weeks. no feedback. my query this morning yielded the following response..."the case has been closed and is without the network department. i KNOW it is closed! I closed it!!! what does the network department have to do with credits???? Can SOMEONE at telkom please do SOME work on my account. It will be a refreshing change. I am due for upgrade or renewal on this specific line - but the way things are shaping up it will be a cancellation instead!!