No Connectivity for 4days!!!!

Our Telkom Fibre has been off since Thursday (25 June) at 16.00 to date. Our entire household is dependant on this connectivity. After numerous calls to customer service, speaking to several consultants, logging faults using hundreds of Rands in airtime, still no luck in sending out a technician to assist!!! This is unacceptable. Technicians should be readily available!! We are paying for a service that we have been without now for close on 4 days!!