NO CONNECTIVITY ADSL

After numerous calls to your call centre *** your *********** call centre agents advised my staff that the above mentioned ref # is reported for voice and not dsl, (clearly there can't be anything wrong with voice because the faults was reported from the land-line) when your call centre agents tested the dsl lines they could see that there is connectivity but we had no Internet or emails for 2 days, according to an article reported by NEWS24 it's a national problem. Telkom as our dsl service provider could at least have the courtesy to advise their customers about the issue, I had to get my contracted IT Technician out to my office to try and resolve this issue, please bare in mind that I am invoiced for that, the agents even advised him that there is no issues and that the lines are not faulty, clearly Telkom was aware of this. This is unacceptable and unprofessional, I would expect more from Telkom then being ***********, there is other service providers and I will consider moving my business to them, I can't loose business and money because of your lack of communication and incompetency!!!