no connectivity

I need urgent assistance with a Telkom query. Someone called me on the 1st July for the R399 unlimited business deal contract and I’ve included the router at an extra cost. It was explained to me that I can cancel within 7 days if I’m not happy with the product. I eventually got the package on the 3rd July 2020 Friday, to which there was no signal since it was after 6pm we arrived home. We woke up Saturday, to which there was still no signal and then I tried contacting Telkom. I was on my cellphone for more that 1 hour (Frustrating). My husband then felt that he don’t want this package if this is the type of service you guys give.

I done an online cancellation as I couldn’t get through to Telkom and someone called me back 3pm that Saturday insisting that I take the device and sim to a Telkom branch, which I did. I took the parcel to Promenade cape town branch, where I was accepted with so much attitude. They insisted that I should contact the courier company as they have nothing to deal with online service.

I have tried calling Telkom numerous times but I always get sent from one place to another. Someone called me last week telling me that he has escalated the matter to the manager and I will have to wait for an email.

I am sitting with the device which is not in use and no one can help me. this is no laughing matter and I am so in rage with the poor service I am getting.

Someone needs to assist me properly.