No connection for two months - but still to pay

Absolutely shocking service!!! Our landline and wifi went down beginning of August. A report was filed for this to be fixed on 8 August. On 10 August, we were told it was restored. But it was not. More reports were filed, but to this day there has been no response from Telkom and our landline and wifi is still down. This has been ongoing for just over two months now. We have therefore cancelled our contract of many years with Telkom, only for them to turn around and say it takes 21 days for this to go through!!! But in all of this, we still have to pay for a service that has not been delivered!!! I suggest you act on the cancellation of our contract soon, Telkom and do not expect us to pay for the last two months. This will be taken further if no action is done.