No connection for over 2 weeks

I reported a fault on the 5/12/15 and to date there hasn't been a technician sent to us. All I keep hearing is that it's been 'escalated'! In other words, they're 'passing the buck'! After spending a considerable amount of time on the fault reporting line and getting nowhere, we resorted to going to the Telkom branch at Greenstone only to be told they will 'escalate' (that word again! ) the problem. That was a week ago! I then posted several messages on their Facebook wall in a last ditch attempt at getting a different response and they assured me that it has been ESCALATED!!! 250 hours and counting! ! Don't they adhere to turn around times? Am I going to be reimbursed for all the lost data that I won't be able to use? We've been more off than on in the last few months! Come on Telkom! You're just as inefficient as our President!