No connection despite up to date account

<p>I am frustrated and infuriated by Telkom mobile's poor service. I have not had any telephone network on my mobile for the past 2-3 months. Each time I have called through to their customer service department, I have received different information regarding my account. I was told to pay R756 before reconnection of my phone, on 26 April 2017. Due to the long weekend, I eventually paid R810 on 03 May 2017.. I waited for 72 hrs and my phone still had no network. I called again and was told that they had tried to debit my account and the debit order failed so they needed a payment of R201 before the phone could be reconnected. I paid R210 on 09 May 2017 and waited mother 48 hrs for reconnection. There was. I change. I called yet again on 12 May 2017, I first spoke to an agent in the accounts department who advised that the account was not owing and that my phone could have a technical fault. She then transferred me to the technical department.</p> <p> </p> <p>After 30-40 mins of several attempts to reconnect me, the technical agent finally relented advising that I should go in store.</p> <p> </p> <p>I went to the Telkom branch at Mall of Africa. The customer service agent who assisted me, named Maphula, tried to do a sim swop, but was unsuccessful. She gen stated that their system was down. She gave me a new SIM card and promised to call me via an alternative number, once the system was back up. She never called back.</p> <p> </p> <p>On 15 May 2017, I called again to the call center and spoke to Siphokazi in the technical department. After rwetelling my situation to her, she then advised that the system was down and that she couldn't assist me with my problem.</p> <p> </p> <p>I am at my wits end and feel hard done by because the service I have received has been suboptimal; I also do not receive monthly itemized statements for my mobile. The Telkom staff are unhelpful and always blame the "system" for everything. What is most unfair is that I have no functional phone, yet I still get billed regardless.</p> <p> </p> <p>This has been a terrible terrible experience. </p>