No Connection (Dead) - Fault reported 16 Dec 2015

A Fault was reported telephonically on 16 Dec 2015 - ref 120CNZ161215 (phone no. ***). There has still been no resolution, feedback or follow up. The residence and owner of this line is elderly and very sickly and requires the phone line in working order in case of emergencies. The time taken to resolve this fault is unacceptable with no feedback provided by Telkom. Please assist and escalate the incident as it is past the 48 working hours telephonically indicated.