No connection but I still have to pay?

After eight attempts over almost a month to get my phone and adsl lines fixed, I am still being charged for the privilege of having them. They were not working. <br> Add to this, the billing and sales department cannot help me because the account is in my husband's name. The fact that all payments come out of my bank account makes no difference. He has to spend the best part of his day on hold to sort out their mess. And this was what I got told after yet another thirty minutes on hold to them. Their response \well, it is Monday \""