No Connection and poor service Bad,

I haven't had any internet connection since Saturday. Call on Sunday for assistance and I was told nothing can be done on her side but log a SR and I should continue doing follow ups until something is done. Call on Tuesday new consultant with an attitude and poor interest in assessing give her the SR reference number only to be told again wait and keep calling for a follow-up until your connection is back it's Wednesday now still no connection everything and nothing in the house works the inconvenience. The poor service delivery when you go to the branches to change your address. Can someone with authority assist because everyone I've talk to either cannot! will not! or bound by the sr logged and nothing is done on that, still wait for feedback.