No connection and poor customer service

I've had no internet for the better part of the day and Telkoms customer service capabilities are not existent. Their trouble shooting and logging a fault doesnt fit the biggest growth area (fibre lines) as it asks you to put a cell telkom number in and as I have fibre I do not have one meaning I'm unable to log a fault. This is extremely unprofessional as the call centre is during normal precovid times already extremely poor. I really need my internet restored to be able to do my job.