No connection
This is pertaining our network contract under the name of my wife, Marna Reinecke. We had a 10G LTE contract with Telkom which expires in November 2018, and was phoned by Telkom on Thursday 6 September 2018 with the opportunity to upgrade. so we upgraded to the uncapped LTE contract, which now nullified our previous contract. We received the new Advanced LTE router on Monday 10 September, which was pretty fast. BUT since then we have had no connection. We phoned Telkom on Tuesday 11 September and they said we should wait 24 hours, which we did. No connection. We phoned SellDirect on Wednesday 12 September, who said that they had some network problems. We phoned again today, 13 September, still no connection. Can we please get this sorted out?
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Telkom's replyOfficial
17 Sept 2018, 12:27Good Afternoon Hansie
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply17 Sept 2018, 12:27
Official
Good Afternoon Hansie
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,