No connection

We have reported no connection two weeks ago, technicians came out and advised that the cable had been ******. it has now been a week and a half and all we get are sms updates to say that the issue is being investigated.<br> <br> I can understand that perhaps due to the bad weather the new cable could take some time but a decent update would be appreciated.<br> <br> Also are we going to be expected to pay a full bill at the end of the month for no service?