Hellopeter
Share Your Experience
RD
Refilwe D

1 reviews | Active since Mar 2011

01 Aug 2017, 10:11

No connection

<p>On the 25th of June 2017, my debit or of R849 bounced, my line was "ïnterruped" on the 17 July 2017, meaning I couldnt make any out going calls and had no internet access, that was understandable as it was my fault. On the 25th of July 2017 an amount of R2118.56 was debited off my account. Telkom mobile has still not restored my service, when I called them, I was told that my account was handed over to the collection department and that my service would be restored in 7 to 14 days as off the debit order date. </p>

0
Replies (8)
Telkom
Telkom's reply02 Aug 2017, 13:28
Official

Hello RefilweL

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply10 Aug 2017, 15:23
Official

Good day

We are sorry for the inconvenience.

Please provide us with the account holder's ID number and the service number for further assistance.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

RD
Refilwe D's update28 Nov 2017, 09:07
Reviewer Update
***
RD
Refilwe D's update28 Nov 2017, 09:12
Reviewer Update
Telkom has done it again, my account has been suspended yet again, after they have debited R1125.00 on - 24/11/2017 and R1200.25 on 27/11/2017, I have had to change my number because I am sitting with a device that does not make calls and doesn't have data.
RD
Refilwe D's update28 Nov 2017, 09:15
Reviewer Update
I am sitting on the phone right now with a Telkom agent who tells me that she cannot see any payment that has been made as transactions on reflect after 48 hours, a payment went of on the 24/11/2017, today is 28/11/2017 that is a little more that 48 hours , but she cannot see anything
RD
Refilwe D's update28 Nov 2017, 09:19
Reviewer Update
I called Telkom in September, to notify them that I changed my banking details, September went by and my account was not debited, I called and I was told that the agent FORGOT to press SAVE. They literally forgot to save my new banking details
RD
Refilwe D's update28 Nov 2017, 09:20
Reviewer Update
I am still on the phone, I have been on the phone for 29 MINS, the agent I am speaking to just asked me to provide her with my account number. She says that the only debit order she can see, is one that was done in September, I have asked her which ghost is debiting my account, she doesn't have an answer for me
RD
Refilwe D's update28 Nov 2017, 09:23
Reviewer Update
The agents name is Anita, I have now been told that my account has been sent to the collections department, Someone needs to contact me with answers, ***