No Connection

<p>I went to Telkom store Clearwater on Sunday 11 December 2016 to get a contract phone and do a sim swap. I did everything and I was given a phone, however the sim was not connecting to the network. I was told that it will connnect by the time I get home. the following day it was stil not connceting, I left work early from Sandton to got to Clearwater and I was told that the sim is stuck somewhere in the system, the lady who was helping me said she will log an incident with it and she will call me the following day to check if it is connected. I left and the followig day still no connection, the lady called me on my work landline and she told me that IT told her that they have fixed the problem and i was still having no connection. She promised to call me again, unfortunately I haven't got any call and still have not connection.</p>