no connection

On 4/3/2015 I purchased a Telkom bundle. When I phoned to enquire when connection would take place 18/3, I was told 26/3 or to speak to a Mrs Williams but was disconnected. I approached the walk in centre at N1 20/3 and the lady was very abrupt and asked a reference number which I had not received. I was told that an SMS was sent to me on 14/3, which I never received. When I tried to explain, I was rudely told that I will only be helped if I had I.D.<br> I wish to know why it is taking this long as I must purchase data when I need to use internet. It is now costing me more in data than the bundle. Your customer care is NON EXISTENT<br>