No confirmation on order

Ordered the "UNLIMITEDhome 10Mbps ADSL" package online on (27-10-2017) as recevied a SMS and Email stating that i'll be contacted withing 48hrs. A consultant called back on (30-10-2017) around lunch time to verify and place an order as I needed a new line and the ADSL service activated on it (recently moved into a new home). During the call i was assured that i would receive SMS confirmation with a reference number with regards to the order. Its two days later and no confirmation. I tried calling 10213 multiple times but eventually gave up every time after waiting some time in the queue. This process is extremely frustrating as I have no visibility of whats going on and I'm not able to track anything.