No Confirmation For Transfer - Old Residency Still Active

Made a request to move via Telkom Website 10 days ago, I was advised I would be called within 48 hours to confirm the move. My request dates were as follows. Stop Service 29th Sep 2017 and Reconnect Service 2nd October 2017

I can confirm till date I received no call for confirmation from Telkom.

The line requested from Telkom to move is ********** 541

Today I had to go hand in the keys at my old residence, when I got there I picked up the phone which I left plugged in to see if it had been disconnected. I can confirm it wasn’t.

I then called Telkom, I spoke to a pleasant gentleman named Innocent who advised me that the move was approved with reference number ********** 75A - he advised me that the technical side had confirmed that the line was disconnected.

I advised the gentleman that I was calling from the line so this couldn’t be the case. He advised me that there was confirmation that Telkom would even be dealing with the reconnection on the 2nd October 2017 - I advised that I also hadn’t heard anything about that. He mentioned I should get a call to organise a time. He was somewhat shocked that I was calling from the line as he mentioned it was listed as disconnected.

He therefore requested me to hold so that I could be put theough directly to a technician.

I was placed on hold for 10 mins without music at which stage I thought the line had even died, thereafter the Telkom music and ads came up as per normal, although I hadn’t been connected directly I was out to a point where there was apparently a high call volume. I proceeded to wait for a further 20 minutes in which I decided that I will now proceed to raise this as a formal issue.

Another point to add to the whole story which would be my twitter message to the technical team who also advised me that I would get a call from someone to have the matter confirmed and resolved.

(image attached)

Further more I am now waiting for someone to confirm my line being dosconnected at the old residence as well as confirmation for the reconnection on Monday as per the indication of your staff and reference provided above.

I also take note that there will be no payment made for the period of my line being active from the date that I was not there until the successful connection period at my new residence.

If I was called correctly to confirm the move I would have liked to even increase my line speed which I believe is more money for yourselves but at this stage I am not even getting calls about this so I cant even raise this.

I hope the media team are able to assist in the matter in lines with the CPA and their teams