No confidence
<p>Early this year I made the mistake to get uncapped adsl from telkom, but it constantly breaks at least once a week someone needs to come out to make repairs.<br /><br />Whenever I see someone at the exchange, it is guaranteed that my ADSL WILL BREAK.<br /><br />I need/want to pay my first bill, but I can't see how/why I must be expected to pay for services that don't work?????<br /><br />I use this line mostly for work related projects, but constantly need to sit at restaurants to complete work over weekends seeing that my internet line at home is so unstable.<br /><br />I really don't know what to do anymore? Multiple complaints, multiple Hello Peter messages? Just to received a technician will assist you response??? Surely this is getting to the point where it needs to be escalated to someone??????<br /><br />This is unacceptable, surely something can be done????????</p>
Can this be escalated to someone? Same issue again, breaks someone comes out, fixed, few days later broken again, someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again.
I want to pay my first bill, but why am I expected to pay for something that doesn't work???
I think its time you do refunds AGAIN.
Can this be escalated to someone? Same issue again, breaks someone comes out, fixed, few days later broken again, someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again,someone comes out fixed, few days later broken again.
I want to pay my first bill, but why am I expected to pay for something that doesn't work???
I think its time you do refunds AGAIN.
Apparently what happens is that the guys that come out merely switch around our connection with someone else, as soon as that person complains they switch it back and vice versa, exactly the same problem every time
Apparently what happens is that the guys that come out merely switch around our connection with someone else, as soon as that person complains they switch it back and vice versa, exactly the same problem every time
THE ARROGANCE!!! I just received an email informing me that I've been disconnected due to non payment, MY PHONE LINE HAS BEEN DEAD FOR WEEKS, WHY MUST I PAY FOR NON SERVICE????? AND YOUR ANSWER TO MY COMPLAINTS IS, LETS JUST DISCONNECT HIS SERVICE????!!!
THE ARROGANCE!!! I just received an email informing me that I've been disconnected due to non payment, MY PHONE LINE HAS BEEN DEAD FOR WEEKS, WHY MUST I PAY FOR NON SERVICE????? AND YOUR ANSWER TO MY COMPLAINTS IS, LETS JUST DISCONNECT HIS SERVICE????!!!
Ok so 48 hours for non-payment, you guys should be ashamed of yourselves.
I am not even able to not pay in protest
Ok so 48 hours for non-payment, you guys should be ashamed of yourselves.
I am not even able to not pay in protest
Hello christoff-truter
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello christoff-truter
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Still no joy...
Still no joy...
Phone line working now (till the next technician tampers with it), internet still viciously slow, running at less than half the previous speeds
Phone line working now (till the next technician tampers with it), internet still viciously slow, running at less than half the previous speeds
What must I do to get service? Still nothing???
Does anyone know where one can report telkom to?
What must I do to get service? Still nothing???
Does anyone know where one can report telkom to?