no concern whatsoever for customer needs

I had called in the 10210 no. And logged a complaint about my adsl line being faulty and not being able to connect to the internet. It connects me and kicks me off and says no internet connection. The person i spoke to first was mzu. On friday last week a guy phoned sayin the problem was sorted but however it was not. I called in again today and then they picked up a fault on the line n this n said a technician will be sent to sort it out the technician that came was very helpful and showed me the problem he said the adsl line was faulty and that the rooter must have lost its memory and said to call or go to telkom. I called the number again and this time was told the same thing by a diff agent . I have been given the run around since last week the problem keeps gettin escalated but nobody is willing to fix it. I am paying for a service for this month that i never get to use properly due to telkom fault. Nobody is willing to rectify or help. This is the worse service ever. How am i supposed to to pay when im not gettin what i am paying for?????? They keep saying they will sort it but up to date its not sorted. And this is going on now for over a month. PATHETIC SERVICE