No concept of customer service or protocol

<p>Opened a mobile contract with Telkom after moving from Vodacom, I was attracted by the great deals they offer.</p> <p> </p> <p>Filled out the forms, got my application processed and was called to fetch my phone the next day. I mentioned I wanted a black phone. This request obviously fell on deaf ears as it was almost closing time and they were more concerned with closing the doors.</p> <p> </p> <p>Picked up my phone, got home, opened the packaging and to my surprise it was GOLD phone. Tried calling the branch, they never answer and when I went in, all I was told was that they can't help me.</p> <p> </p> <p>I don't appreciate being helped, signing up for a two year contract and I don't get what I want. Like getting the wrong plate of food at a restaurant and getting told they can't change it, it is what it is.</p> <p> </p> <p>I asked to chat to a supervisor and I was told he was too busy to chat to me, but could send messages along with a sales consultant.</p> <p> </p> <p>So besides being an existing Telkom customer, this is the service I get</p>