No Comunication - Delivery two month Late

I placed an order on online for a new telephone line and a VDSL service the 28th November 2014.<br> An Agent called early December to confirm. I was happy and confirmed. Importantly I confirmed and reconfirmed my address with the agent as I was moving house. <br> I was sent a confirmation text for my order a few days later - BUT it had my OLD / WRONG ADDRESS on it.<br> I immediately called 10210, and after about half an hour on hold and got through to someone who said she couldn't change the address because I had made the application online, BUT she had escalated the issue and emailed the department responsible and everything would be fine. That was on about the 9th December.<br> <br> Needless to say I got another Text with wrong address on it.<br> <br> Over the next month I was passed around from department to department with promises of an escalation which NEVER happened. No one ever called me. I always called and constantly promised escalation and it never happened. On the 23rd December an installer rang to say he was ready, but he was at the wrong address.<br> <br> it is now February 2015. I was PROMISED that my application was fixed. Sakhi from [Email Removed] is the last person I spoke to.