LS
Leon S

1 reviews | Active since Aug 2012

22 Apr 2017, 18:13

No Competence No Education

<p>To Telkom CEO : You are probably uneducated and probably uneducable because you employ people with the same stature.</p> <p>They have absolutely no idea what the terminology SNR means on an ADSL line. </p> <p>I reported my adsl as VERY slow with a SNR of between 3 an 6. (In English this means - NO SERVICE)</p> <p>The technician visited my premises and admit that there is a CABLE fault. When he left my Phone line was also DEAD (In English this means I cannot make phone calls) </p> <p>4 days later the fault was cleared with comment "REPAIRED"</p> <p>My phone line is still dead (In English this means I STILL cannot make any calls)</p> <p>My ADSL is STILL VERY SLOW (In English it means I cannot use this expensive service at all)</p> <p>NEW ***</p> <p>ADSL and Phone Line Number : ********** 047</p> <p>DON’T CLEAR THIS FAULT AGAIN UNTIL YOU FIXED IT.</p> <p>PS. The sunshine will not fix it because it was not caused by the rain.</p>

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Replies (1)
Telkom
Telkom's reply24 Apr 2017, 10:07
Official

Good Morning Leon,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team