No compassion for loyal and well paying customers

Iv been with a customer with Telkom for years, i recently got retrenched in August due to this whole covid pandemic. However i have still been paying my account as normal since then with no issues until the month November where i felt it abit difficult and asked fir assist in terms of not debuting ny account and allowing me to do the payment via EFT as i would not have the money in my account by the due date, i never asked for a grace period and said i wouldn't pay i just asked for thr method to be changed.

I was not assisted and they tried to debit my account which obviously resulted in it being rejected and i am now being charged a rejection fee of R200 and my account was paid the same day as the due date just not by debit order.

I have been calling and calling to try and make sort of arrangement with them but never have i seen a customer care service so cold towards a customer u have dealt with much smaller companies then Telkom and they have better systems in place and are so much nore helpful.

I am unemployed, no UIF and no income whatever but i am trying and i get absolutely compassion from my service provider and all i am asking for is the payment method to be changed, instead of assisting me they are trying to take more money from me.

This is absolutely ridiculous this is how well paying customers get treated huh, right down horrific customer service.