NO COMMUNICATIONS FROM TELKOM

<p>Since the 2nd July 2016, we have had no Telkom line service on our 2 lines. We lodged a complaint on Sunday 3rd July and later received a sms with acknowledgement of problem. Cables are being replaced in our area, BUT no info was received from TELKOM stating that there could be interuptions to service. We have received 2 sms's in 2 weeks, stating they are working on the problem, but nothing about when service will be restored, or when they will arrive to sort the problem.</p> <p>What I want to know is will I get a reduced account for rental, as this is now 18 days without service, so I would like a prorata account for this lack of service. as the lack of service is more than 50% of the service period at least a 50% discount on the monthly service bill would be greatly appreciated for the frustration incurred.T HE REFERENCES #'S ARE - 62CWK030716 + 26CWZ030716.</p>