No communication with clients
I reported a fault with our telephone line on the 1rst of November, we make use of ADSL. I have been trying since then to receive an answer about the estimated time this problem will take to be solved. I understand the nature of the problem and cables were ******, but I think its unacceptable for me to phone Telkom every day, for them to tell me a technician will contact me or send me an sms to update me with the process and nothing ever happens. I am totally on the blind but the 1rst of December will come and I will be debited.
Reference n: 46CRK101117
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Replies (1)'s updateReviewer Update
01 Dec 2017, 11:18And I am still waiting? After phoning tek yesterday afternoon I was told the problem is solved I will be able to log into my WiFi once resetting the modem. Well it didn’t happen, another problem occurred
Telkom SA: Dear Customer, Fault 1012CRK301117 has been created for Service ID ********** 143. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.
And this morning once again when phoning telkom they know nothing! They can not even give me an estimated when will a technician work on this problem.
Guys! I don’t have any telkom line or adsl line since the 11 of Nov! Very pathetic and no communication what so ever !
Also was promise by some gentleman working for telkom Mr Jeremy Fortune, he will keep me updated of the progress plus he said, problem will be solved Tuesday the 26 nov. Still nothing and Mr Jeremy Fortune haven’t contacted me again.
Terrible telkom, what a shame
's update01 Dec 2017, 11:18
Reviewer Update
And I am still waiting? After phoning tek yesterday afternoon I was told the problem is solved I will be able to log into my WiFi once resetting the modem. Well it didn’t happen, another problem occurred
Telkom SA: Dear Customer, Fault 1012CRK301117 has been created for Service ID ********** 143. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.
And this morning once again when phoning telkom they know nothing! They can not even give me an estimated when will a technician work on this problem.
Guys! I don’t have any telkom line or adsl line since the 11 of Nov! Very pathetic and no communication what so ever !
Also was promise by some gentleman working for telkom Mr Jeremy Fortune, he will keep me updated of the progress plus he said, problem will be solved Tuesday the 26 nov. Still nothing and Mr Jeremy Fortune haven’t contacted me again.
Terrible telkom, what a shame