No communication or willingness to commit

<br> <br> My repair number is TRJ000252 <br> <br> I booked my device in at the Canal walk telkom store for repairs as it was not working.<br> When I eventually received the quote. I accepted it and made payment online and sent POP to the email address supp**** to me by the staff member I spoke too.<br> <br> This was on the 9 of April<br> <br> Up until now I have had no useful feed back as to when I might receive my device. Add to this the fact that I am leaving for a week long business trip on Thursday.<br> <br> I have been in contact with Zaahid at the canal walk branch who is trying to help me. <br> <br> I have sent emails to him and copied all the people in that have some sort of role to play in this,but I have not received any clear indication as to what is happening.<br> <br> I am in the service industry and if I had to let my customers wait this long I would be unemployed.<br> <br> Can someone please get back to me by the close of business today with a final answer.<br> <br> <br> Kind regards <br> Reece Davison.<br>