No communication or Service!!!

I app**** online for the Uncapped LTE Wireless Broadband for R599.00 . I got an email that my bid was successful and I qualified. I received ticket no: *** . I never got further correspondence from Telkom till today . Noticing that it has been 2 weeks already without response from Telkom, I tried reapplying again yesterday for the same offer and the system said I already registered. This time I got an email saying my bid was unsuccessful. What is going on? I am confused. On top of that, no representative from Telkom has made contact with me and it's already over 2 weeks since my initial application. I haven't even started with this contract and yet the service is this bad and it is really not a good impression. If u don't want to offer me this contract, please just say so and do not leave me in the dark waiting for an offer that I won't get. It looks like u don't care about customers and do things when it suits u, otherwise u would have responded already to keep me informed and as to why this is taking so long. It's so disappointing especially after recommending this to some of my friends and this happens. Now I don't even know what to say to them.