NO COMMUNICATION OR ASSISTANCE FROM TELKOM

<p>We are paying allot of money for a FIBER / TELKOM bundled service each month that is mission critical to our business. a Week ago we reported a fault on our line. We received a reference number and were told that engineer will contact us.</p> <p> </p> <p>After many days of logging countless escalations we still have no joy nor any idea when anybody will come on site.</p> <p> </p> <p>Eventually I got hold of a Telkom rep who told me that our cable was faulty and that they do not have stock of the cables. So when did they arive?? nobody contacted us?? He mentioned that it could take up to 11 business days to get a replacement.</p> <p>I called this morning again, and all we get is .. an engineer will call us. No call??!!</p> <p>We run a web business from home and cannot serve our clients, so our income has halted due to this. We are connecting via mobile hotspots off our phones, but this is not reliable at all.</p> <p>With all the bad publicity Telkom already receives, one would think that they start caring.</p> <p> </p> <p>unhappy customer.!</p>