No communication, no stock, no upgrade.

Upgraded my contract online over a month ago. Telkom failed to contact me. I followed up a few days later, and they confirmed that they didn't have stock of the IPad 8, on their 10GB data contract and that I would need to phone back in a few days. I kept calling every 2 or 3 days, to be told that that they still have no stock. Last week Monday, I called again, they confirmed they have stock but only in Space Grey. I was happy with that, the lady said great and helped me process my upgrade. A week and a half later, I have not received any SMS or updates from Telkom. I just called and they said that my order has not been processed because of stock issues. This is infuriating because I confirmed ahead of time that they had stock and have gone through the upgrade process now twice. They also can't provide a timeline on when I can expect stock to arrive - it could be a week, it could be 3-months. I asked if they could check store stock for me, they can't. I tried calling stores, and not a single branch in Port Elizabeth has a working contact number. In the midst of a pandemic, their online offering should really be more efficient and phone calls should be answered, or at least have the correct contact info listed online. Very frustrated with the lack of communication and still not being able to process my upgrade nearly a month later.