1 reviews | Active since Jul 2015
No Communication, no Responsibilty, no Service
20/06/2015 - App**** for Telkom Landline @ Adsl Line. <br> 25/06/2015 - Technician arrives at 14:00 and explains that lines are broken.<br> 01/07/2015 - Technician arrives at 12:00 and says he will be back after lunch, he never arrived and did not communicate.<br> 07/07/2015 - No one arrives or communicates.<br> 09/07/2015 - No one arrives, got hold of technician and he promised to come after 15:00 yet still did not arrive.<br> <br> On the 1st, 7th and 9th I have phoned 10210 Multiple times and had no resolution (Every answer is: The system says the technician has been dispatched and will be there.) No technician or department phoned me to say what would happen. I only get a new Installation SMS for the next appointment. I had to take off 4 days without pay. I phoned out over R600 of airtime. I Phoned on the 9th and asked the status and it said: \Technician arrived and building / Customer not ready"While I am sitting at my desk awaiting someone to arrive. <br> <br> I have had 4 Managers and over 20 call centre employees try to help me"
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow. Your reference number is SM124366.
We sincerely apologize for the inconvenience.
Regards
Frank
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow. Your reference number is SM124366.
We sincerely apologize for the inconvenience.
Regards
Frank
Social Media Team
