No communication. No answer. No care!

Telkom has disappointed me terribly these past two weeks. We have been clients of theirs for years and years. And yet we get absolutely no feedback from them. Even their own call center employees admit that the fault department is useless. How long can it take to come and repair. How would they react if we had to take so long to just pay our bill. It would be calls and calls yet they don't even have the decency to just give me a call and apologize for the lack of service. All we want is to just see some progress yet we see absolutely nothing happening no progress at all. I understand things need to be ordered and planned but goodness gracious me, this is getting ridiculous. We phone everyday, and get a different answer everyday. What must we do to get the service we are promised. How much longer must we fight with you to just come out and repair the line. This is the second time posting on hellopeter. Yet it doesn't even seem to help. You obviously have no customer care at all!