No communication, no action

I filled in an application for ADSL+ line rental. After many struggles I received a SMS which told me that my application was successful and that installation can take 7-21 days. This is almost a month and a half ago and I have received nothing further from you.<br> Your agents told me that my order is at the network department. This info doesn't help me at all. I went to the Telkom shop and asked them what is going on. Only then did I receive the info that there are no available ports in my area.<br> Now my question to you is, why did I not receive a SMS/email that my name is on a wait list because there are no more ports open in my area? Also if there are no ports left what are the actions you are willing to take? Should I wait 6 months till someone decide they are done with their internet then I get their spot, or are you actually going to upgrade the system and add more ports? This impacts the amount of time I would need to wait. A SMS/email that gives an ETA would be appreciated. However, none of these were a reality and I had to fish around for bits of info regarding my order. This is really unacceptable.<br> I would suggest a revamp of your comm. channels.