no communication from telokm

Telkom suspended an account a few months ago and is very happily taking R 566.00 per month. This account is in my name but I sold the business many years ago so I didn't know, the owner of the business was not paying this account. Once I found out I immediately phoned them and asked them what to do so I can cancel the account as its my name on the line. I spoke to Fikile Gazu and explained to her my situation.<br> <br> she said I must wright Telkom a letter of cancelation with a copy of my id and forward to cancelation department. I did this on the 8/10/2015 they said I must give 1 months notice. <br> I phoned Telkom today as its nearly a month since I gave notice, only to find out nothing has been done because the account has not been paid in full. NO ONE TOLD ME TO PAY ACCOUNT BEFORE I CAN CANCELL. This is day light *******. now I have to pay the account and give another 1 months notice .. Telkom policy, I was told by Michelle Hoboyi, and no manager will be able to assist me as that's the way Telkom works... well this is disgusting... customer service is terrible.. Telkom should train their staff to give the client the right information from the beginning. Disappointing...