No communication from Telkom online - Bad Service

My Dad, who is 93, ordered Fibre with a telephone line two weeks ago, and was told two weeks ago it would take 7 to 14 days to install new line. My Dad has been a Telkom client for probably 40 years plus? He received a sms on 21 November saying thank you for ordering the service, his order ***A is receiving attention.Today, when calling 10213 he was told a new service takes up to 21 days. Really, maybe by Christmas.?Tried emailing them before too, they asked him to confirm the address again, which he did, still until today no service. Bad service!!!!!! Why does it take so long? My parents moved to Pretoria from Leisure Bay in KZN South Coast and according to my Dad the service there much faster and they communicate the whole time? Well, like all other business in South Africa, Telkom also just does not care to communicate, everyone tells you a different story, and you just have to wait!