No communication from Telkom on ADSL install

I ordered a 4mb Telkom ADSL line from Telkom on Wednseday 25 November 2015. After a quick response from the technician who said he would be there on Friday the 27th to install, he never showed up. I logged my first complaint with the call center, who said they would give me the number of a new technician. I phoned the technician, who said he doesn't do installations and doesn't know anything about our order. Second call to the call center and a new technician is provided with his details. I phone Tshepiso (a contractor) on Wednesday 2 December, and he was really extremely helpful. He came out, tried to connect the line by all means available to him, but to no avail. I was informed the line is broken and a new one needs to be provided by Telkom themselves. Now the third call to call center, last week Wednesday, and no feedback could be given on when the cabling department can come out. A fourth call on Friday, still Telkom cannot say when someone from Telkom will be coming out. You leave customers in the dark, with no indication of when you will be helping. I want immediate feedback on when the new line is being provided and connected this week.