NO Communication from Telkom

I reported a fault on my landline (internet) on the 18th of January. It has been 2 weeks today, and i have not had 1 phone call, sms or email, as to what is going on. I phone every second day, and each time i get the same response: Your fault is with the technician. On the 29th the consultant on the phone told me that the technician noted that it would be fixed on the 31st of January... but it wasnt fixed. I have spent all the airtime on my phone calling Telkom, and had to buy ekstra data to get my work done. This fault has roughly cost me R1500 in airtime and data up to now, then i still have to pay the R199 line rental to Telkom.

I could have lived with that, but the fact that they dont communicate with me at all, is unacceptable. I just want to know whats going on!!??