GP
Garreth P
1 reviews | Active since Jul 2015
16 Mar 2016, 21:17
NO COMMUNICATION FROM TELKOM
To Moenieb<br> <br> Your *** - Last Thursday you responded to my complaint online and stated that my complaint is being attended to. Somebody is not doing their job here. The issue here is that nobody is taking or been assigned to a specific case or task. It is known that call centre agents at times close queries and list that customer is not available with no attempt of contacting the client. YOU NOW HAVE THE RESPONSIBILITY TO ATTEND to my complaint as you stated last THURSDAY. I look forward to hearing from your manager if not yourself.<br> <br> Thanks
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Telkom's replyOfficial
16 Mar 2016, 22:26Hello geezgarreth,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM211164
Regards
Hilary
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM211164
Regards
Hilary
Telkom Social Media Team
Telkom's reply16 Mar 2016, 22:26
Official
Hello geezgarreth,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM211164
Regards
Hilary
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM211164
Regards
Hilary
Telkom Social Media Team