No communication from a Communications Business

<p>We have recently purchased a business and have been trying to transfer all the business lines from the seller to the us the buyer. I have spoken to seven different agents and have got seven different advices on how this should be done. We waited for hours on the telephone only to be transferred to different departments. we have tried email as per the suggestion of one agent. none of what we have tried has been a success. we have all the documentation requested for a change to be effected. we get read email messages to confirm the relevant department has received our documents but they refuse to reply to our emails. </p> <p>the customer service of telkom is patethic. the front line agents dont seem to know whats happening and are very quick to transfer you another department. there is no accountability within the staff and departments. there is no escalation process and nobody seems to care. what exactly do the thousands of staff do at telkom save tea breaks and lunch and going home?</p> <p>extremely disappointed.</p>