NO COMMUNICATION FOR A MONTH!!!!

I have complained and got several fault reporting service ID numbers from Telkom for a month now! Since the 8th of January I have been fighting to get my work lines working and having to divert all calls to my cellphone in order to get phone calls for business purposes which is extremely frustrating as I am getting work calls on my cellphone all hours of the day, This is NOT on that I have to call every day and and almost 4 hours to have my call transferred from one person to another then the call dropped after waiting those 4 hours on the phone. TELKOM THIS IS UNACCEPTABLE!!!