No communication / Billing Complaint

<p>I had a problem with my bank account (which I was unaware of) and my debit order returned. After resolving the issue with the bank I phoned Telkom and made an EFT payment for my account. I couldn't find an email address to send the proof of payment to but phoned their customer service department and the agent advised me that there was no need to send it and that she would make a note on the system that I paid. I knew I had to be worried because when I received my new account for this month the balance was so much higher. The payment made was never allocated and I've been charged for the d/o returning, after I explained everything and this agent told me that they wouldn't. I was also sent a threatening sms telling me to pay and given a name and number. Well the number given ********** a Mrs Redi doesn't answer her phone, I have phoned on numerous occasions and either it just rings or the line is engaged. I believe this is on purpose in order for Telkom to add more cost to your account. I am not willing to pay the fictional extra cost allocated to my account and I want an email address to send the proof of payment to as well as an apology from Telkom for the ****py service received. I didn't keep quite and I phoned to inform you of the problem I have incurred, why must I be penalized for this? The amount on my account is currently R766 something and they can only deduct R300 from my account which means I will be incurring even more cost to my account. Not impressed, I need to be contacted to sort this out as I'm tired of wasting my MONEY and TIME getting this resolved as I've already tried. For a communications company your COMMUNICATION SUCKS!!!!</p>