No Communication at all!

<p>I app**** teleophonically for Uncapped WIFI for my home. Order number: ********** 08A. I app**** on the 24th April 2017, it took 50 minutes for me to complete the entire process. The consultant confirmed that I would recieve a welcome SMS and then I would recieve an SMS to confirm installation. Which i never did, so I called back again on the 25th to make sure my order was processed as I had not recieved any feedback? Again, was told that I would recieve an SMS. I recieved a parcel from the courier on the 26th of April, it was the router, which I had been informed that it would arrive with the techinician on delivery, I then called AGAIN. Was told to keep the router, and that I would again recieve an SMS to confirm delivery date. On the 2nd of May, I called again to enquire, as I had still not recieved a single SMS of any sort. I was then informed that an appointment was scheduled for the 12th of May, and that again I would recieve an SMS confirming this appointment as well as an SMS confirming the time of installation. Again, not a single SMS, so I called again this past Monday the 8th, and was told that I will recieve an SMS on Thursday evening or Friday morning, as well as a telephone call from the technician when he is on his way. Currently, it is 10:49, 19 days after I placed the order, and I have not recieved a single SMS or telephone call to confirm absolutely anything! </p> <p> </p> <p>It is installtion day, and when I called to enquire what time as I cannot simply leave my office and go home, I would need to make arrangements with my manager and team to leave, I was told that they work from 07:30 to 18:00 so it can be anytime during that period.</p> <p> </p> <p>I have no clue if they are coming to install or not today, I have never dealt with a company so disengaged from their customers after point of sale.... If I had not contacted Telkom myself, I would have no clue what the progress was, mind you, currently I still have no clue whats going on?!</p>