No communication and Very poor service

So i purchased an LTE modem from Telkom Which comes with a SIM card that is supposed to be Rica comp**** on delivery. The device is supposed to be a plug and play with no hiccups.<br> 1. the sim was not Rica certified after, 2 days of waiting had to call in to get it activated.<br> 2. The modem is switched on, it says we have LTE and signal strength is good. But we have no internet service at all.<br> 3. The modem comes with very poor instructions on how to connect , one would require a magnifying glass to read the instructions.<br> 4. The instruction sheet says we will receive an email from Telkom to configure the setting which we didn't receive.<br> 5. I do not have a landline to call Telkom and I cannot spend 40 minutes on my mobile phone holding on for a Telkom customer service agent to take my call.<br> 6. we logged a complaint with Telkom, an agent said that a technician will come out to assist us. To date nothing!<br> <br> Telkom has the worst customer services. I need Them to get me connected. I don't see the point of giving my support when I'm not receiving the service. I might as well cancel my contract. <br> <br> Telkom needs to wake up that company is falling apart.