No Communication and No Urgency

<p>My line has been down since 5 July, I've logged servral calls but no one has been able to give me a status update or any indication of how long the repiar would take. </p> <p> </p> <p>I'm also told that it cant be escalated as the call is with the cable department and there is no way for me to followup with the cable team.</p> <p> </p> <p>The service from telkom is shocking, how can you operate with no SLA</p> <p> </p> <p>Landline number : ********** </p>